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Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy - Quiz 04

MBA Logistics and SCM

LOGISTICS, GLOBAL LOGISTICS, SUPPLY CHAIN MANAGEMENT 2016

Test Bank, Discussion, Case study guides and Online Resources (2016)

Logistis, Global Logistics, International Logistics, Supply Chain Management

 

 

CHAPTER 4: ORGANIZATIONAL AND MANGERIAL ISSUES IN LOGISTICS

 

Multiple Choice Questions (correct answers are bolded)

 

  1. ____ and ____ are the two basic organizational structures associated with logistics.

 

  1. centralized; hierarchical
  2. fragmented; centralized
  3. fragmented; unified
  4. unified; hierarchical

 

  1. In a ____ logistics structure, logistics activities are managed in multiple departments throughout an organization.

 

  1. unified
  2. fragmented
  3. decentralized
  4. matrix

 

  1. One problem with a ____ logistics structure is that because logistics activities are scattered throughout a firm, they likely remain subservient to the objectives of the department in which they are housed.

 

    1. fragmented
    2. matrix
    3. decentralized

 

  1. hierarchicial

 

  1. In a ____ logistics structure, multiple logistics activities are combined into, and managed as, a single department.

 

  1. hierchical
  2. centralized
  3. matrix
  4. unified

 

  1. A ____ logistics organization implies that the corporation maintains a single logistics department that administers the related activities for the entire company from the home office.

 

  1. centralized
  2. hierarchical
  3. unified
  4. command-and-control

 

  1. A ____ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

 

  1. fragmented
  2. decentralized
  3. flexible
  4. agile

 

  1. A primary advantage of ____ logistics is its relative efficiency, whereas a primary advantage of ____ logistics is its customer responsiveness.

 

  1. unified; fragmented
  2. unified; decentralized
  3. centralized; decentralized
  4. fragmented; centralized

 

  1. Which of the following is an advantage of a decentralized logistics organization?

 

  1. less expensive than a centralized organization
  2. good opportunities for freight consolidation
  3. better control over company data
  4. can be responsive to customer service requirements

 

  1. Which of the following is an advantage of a centralized logistics organization?

 

  1. less expensive than a decentralized organization
  2. good opportunities for freight consolidation
  3. can be responsive to customer service requirements
  4. easier to manage than a decentralized organization

 

  1. ____ organizational design has its foundations in the command-and-control military operation, where decision-making and communication often follow a top-down flow.

 

  1. centralized
  2. unified
  3. matrix
  4. hierarchical

 

  1. A ____ organizational design attempts to create an organization that is responsive to the parameters of the contemporary business environment.

 

  1. matrix
  2. network
  3. decentralized
  4. unified

 

  1. A key attribute of network organizational design is a shift from ____ to ____.

 

  1. function; process
  2. centralization; decentralization
  3. process; function
  4. decentralization; centralization

 

  1. ____ refers to satisfying current and emerging customer needs.

 

  1. responsiveness
  2. flexibility
  3. relevancy
  4. accommodation

 

  1. ____ can be defined as an organization’s ability to address unexpected operational situations.

 

  1. relevancy
  2. flexibility
  3. accommodation
  4. responsiveness

 

  1. ____ refers to the amount of output divided by the amount of input.

 

  1. control
  2. monitoring
  3. productivity
  4. input-output analysis

 

  1. Productivity improvement efforts in logistics are often directed towards ____.

 

  1. reducing input while increasing output
  2. increasing output by a greater percentage than inputs are increased
  3. reducing input while holding output constant
  4. increasing output while holding input constant

 

  1. What is the most important purpose of warehouse work rules?

 

  1. to control pilferage
  2. to keep employees from engaging in unproductive and potentially destructive activities
  3. to protect companies from union grievance procedures
  4. to give managers control over warehouse workers

 

  1. A ____ is a device used to monitor and control the actions taken by a driver and his/her vehicle.

 

  1. tachograph
  2. tachometer
  3. speedometer
  4. regulator

 

  1. ____ is a set of generic standards used to document, implement, and demonstrate quality management and assurance systems.

 

  1. benchmarking
  2. Six Sigma
  3. ISO 9000
  4. ISO 14000

 

  1. ____ refers to the integration of Six Sigma and the Lean approach.

 

  1. ISO 9000
  2. quality management
  3. supply chain management
  4. Lean Six Sigma

 

  1. What is a key difference between IS0 9000 and the Baldrige Quality Award?

 

  1. only the Baldrige Award focuses on quality
  2. the Baldrige Award is more externally focused than is ISO 9000
  3. ISO 9000 is more externally focused than the Baldrige Award
  4. ISO 9000 focuses more on lean practices than does the Baldrige Award

 

  1. The ____ has been established to identify uncertainty sources that can affect the risk exposure for logistics activities.

 

  1. Logistics Uncertainty Index
  2. Logistics Uncertainty Pyramid Model
  3. Logistics Risk Consortium
  4. Logistics Risk Factor

 

  1. From a logistics perspective, two of most important government agencies incorporated into the Department of Homeland Security were the Transportation Security Agency and ____.

 

  1. Department of Transportation
  2. Federal Maritime Commission
  3. Surface Transportation Board
  4. Customs and Border Protection

 

  1. The ____ is responsible for the security of the U.S. transportation system.

 

  1. Department of Commerce
  2. Department of Transportation
  3. Transportation Security Administration
  4. U.S. State Department

 

  1. The Importer Security Filing (ISF) rule requires importers to file ____ pieces of information and carriers to file ____ pieces of information.

 

  1. 10; 2
  2. 5; 5
  3. 2; 10
  4. 4; 8

 

  1. All of the following are reasons why logisticians should be concerned about theft, except:

 

  1. stolen products may reappear to compete with other products
  2. the time and costs associated with theft aren’t always covered by insurance
  3. some organizations will avoid locating their facilities in areas characterized by high crime rates
  4. theft can lead to stockouts in the distribution channel
  5. all of the above are reasons to be concerned about theft

 

  1. The materials stolen in ____ are usually for the employee’s own use.

 

  1. theft
  2. demurrage
  3. non-monetary compensation
  4. pilferage

 

  1. What is the primary difference between pilferage and theft?

 

  1. there is no difference between the two
  2. pilferage involves a firm’s own employees, while theft involves efforts from outsiders
  3. theft refers to stolen merchandise worth more than $500
  4. pilferage refers to stolen merchandise worth more than $500

 

  1. The concept of logistics social responsibility, or corporate social responsibility issues that relate directly to logistics, did not emerge until which decade?

 

  1. 1970-1979
  2. 1980-1989
  3. 1990-1999
  4. 2000-2009

 

  1. The two areas in logistics systems where most energy costs occur are ____ and ____.

 

  1. warehousing; transportation
  2. packaging; transportation
  3. materials handling; packaging
  4. warehousing; materials handling

 

  1. With respect to the design of warehouses, one suggestion for energy savings is to make sure that dock doors are not placed on the ____ of a building.

 

  1. west
  2. east
  3. north
  4. south

 

  1. Transportation accounts for approximately ____ of all petroleum consumption in the United States.

 

  1. three-quarters
  2. two-thirds
  3. one-half
  4. one-third

 

  1. Which of the following is not one of the three critical factors associated with the process of managing returned goods?

 

  1. why products are returned
  2. whether returned goods should be managed internally or outsourced to a third party
  3. how to optimize reverse logistics
  4. how many products are returned

 

  1. ____ complexity refers to the growing number nodes and the associated changes to the links in the logistics system.

 

  1. process
  2. range
  3. network
  4. system

 

 

  1. ____ complexity centers on the implications associated with the increasing number of products that most companies continue to face in an effort to differentiate themselves with their customers.

 

  1. process
  2. range
  3. network
  4. system

 

True-False Questions

 

  1. The organization of logistics activities within a firm depends on a number of factors, including the number and location of customers and an organization’s size. (True)

 

  1. In a decentralized logistics structure, logistics activities are managed in multiple departments throughout an organization. (False)

 

  1. One problem with a fragmented logistics structure is because logistics activities are scattered throughout the firm, they likely remain subservient to the objectives of the departments in which they are housed. (True)

 

  1. In a unified logistics structure, multiple logistics activities are combined into, and managed as, a single department. (True)

 

  1. A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization. (False)

 

  1. A decentralized logistics organization means that logistics-related decisions are made at the divisional or product group level and often in different geographic areas. (True)

 

  1. The majority of Fortune 500 companies employ a chief logistics officer. (False)

 

  1. Societal changes are relatively easy to accommodate in a hierarchical, or functional, organizational design. (False)

 

  1. A matrix organizational design can be very responsive to customer requirements. (True)

 

  1. From a logistics perspective, a network organizational design in logistics is manifested in terms of relevancy, responsiveness, and flexibility. (True)

 

  1. Responsiveness refers to satisfying current and emerging customer needs. (False)

 

  1. The postponement of product assembly and labeling until exact customer requirements are known is an example of responsiveness. (False)

 

  1. Productivity can be defined as the amount of output divided by the amount of input. (True)

 

  1. Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant. (True)

 

  1. Union work rules are often very specific in the sense that job descriptions spell out the responsibilities associated with a particular job. (True)

 

  1. As a general rule, the same types of supervision can be used for both warehouse workers and truck drivers. (False)

 

  1. The odometer is a recording instrument that produces a continuous, timed record of the truck, its speed, and its engine speed. (False)

 

  1. Wireless communications, global positioning systems, and graphical information systems offer tremendous opportunities to improve driver productivity. (True).

 

  1. Excess capacity, or unused available space, can be unproductive because it may result in the purchase of additional equipment or space. (True)

 

  1. Logistics service quality relates to a firm’s ability to deliver products, materials and services without defects or errors to both internal and external customers. (True)

 

  1. ISO 14000 is a set of generic standards used to document, implement, and demonstrate quality management and assurance systems. (False)

 

  1. The integration of Six Sigma with the Lean approach refers to Lean Six Sigma. (True)

 

  1. ISO 9000 involves organizations benchmarking themselves against organizations from outside their particular industry. (False)

 

  1. The Logistics Uncertainty Index has been established to identify uncertainty sources that can affect the risk exposure for logistics activities. (False)

 

  1. Terrorism can be viewed as an illegal use of or threat of force or violence made by a group or an individual against a person, a company, or somebody’s property with a goal of menacing the target, often grounded in politics or ideology. (True)

 

  1. From a logistical perspective, the Transportation Security Administration and the Department of Transportation are two of the most important government entities that were incorporated into the Department of Homeland Security. (False)

 

  1. The Transportation Worker Identification Credential (TWIC) uses biometric data to exclude certain workers from secure areas at ports and terminals. (True)

 

  1. Customs and Border Protection is responsible for securing U.S. borders to protect the American people and the U.S. economy. (True)

 

  1. Companies that participate in the Customs Trade Partnership Against Terrorism are exempt from all import tariffs and all import quotas. (False)

 

  1. The Importer Security Filing (ISF) rule requires carriers to file 10 pieces of information and importers to file two pieces of information. (False)

 

  1. Experts recommend that the best pilferage policy should be based on zero tolerance. (True)

 

  1. One of the most effective methods of protecting goods from theft or pilferage is to keep them moving through the system. (True)

 

  1. Logistics does not have an inherent connection to sustainability. (False)

 

  1. Potential logistics social responsibility dimensions include the environment, diversity, safety, and philanthropy, among others. (True)

 

  1. Warehousing and packaging are the two areas in logistics systems where the most energy costs occur. (False)

 

  1. Roof color is often overlooked as an area for warehousing energy control. (True)

 

  1. Transportation accounts for about one-half of all petroleum consumption in the United States. (False)

 

  1. Reverse logistics can be four to five times more expensive than forward logistics. (True)

 

  1. Network complexity refers to the growing number of nodes and the associated changes to the links in logistics systems. (True)

 

  1. System complexity centers on the implications associated with the increasing number of products that most companies continue to face in an effort to differentiate themselves with their customers. (False)

 

 

 

 

 

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1. See full list of videos: Link

2. Free Logistics, Global Logistics, International Logistics - 2016 Ebooks (free download)

GLOBAL LOGISTICS MANAGEMENT, A Competitive Advantage for the 21st Century, 2nd Edition, 2006, Kent N. Gourdin - Link download free 

INTERNATIONAL LOGISTICS AND SUPPLY MANAGEMENT, Allan Carrol, 2016 - Link download free

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Logistics Management, 2012, David B. Grant, Prentice Hall - Link download free

The Supply Chain Management Casebook, Comprehensive Coverage and Best Practices in SCM, 2013, Chuck Munson Link download free

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Logistics & Supply Chain Management, 5th Edition, 2016, Martin Christopher, Prentice Hall
Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy, A. Michael Knemeyer
Production and Logistics in Meeting, Expositions, Events and Conventions, 2015, George G. Fenich
Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design, 2015, Paul A. Myerson

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The world merchant fleet in 2014 Statistics from Equasis - Link download free
Review of MaRitime Transport, 2015 - Link download free

3. Website and All articles about Logistics, Global Logistics, International Logistics and Supply Chain Management

http://top20mba.com 

4. Case Study Guides

5. Link to power point slides (Free Download)

Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy, A. Michael Knemeyer

Murphy - Link download free

Production and Logistics in Meeting, Expositions, Events and Conventions, 2015, George G. Fenich

Fenich  - Link download free

6. Test Bank - Free download

Murphy 2015 - link

Fenich - link 

Murphy 2016 - link 

 

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2018

Contemporary Logistics, 12th Edition, Paul R. Murphy, 2018
Part I: An Overview of Logistics
1. An Overview of Logistics
2. Logistics and Information Technology
3. Strategic and Financial Logistics
4. Organizational and Managerial Issues in Logistics
Part II: Supply Chain Management
5. The Supply Chain Management Concept
6. Procurement
Part III: Elements of Logistics Systems
7. Demand Management, Ordered Management, and Customer Service
8. Inventory Management
9. Facility Location
10. Warehousing Management
11. Packaging and Materials Handling
12. Transportation
13. Transportation Management
14. International Logistics

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