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Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy - Quiz 05

MBA Logistics and SCM

LOGISTICS, GLOBAL LOGISTICS, SUPPLY CHAIN MANAGEMENT 2016

Test Bank, Discussion, Case study guides and Online Resources (2016)

Logistis, Global Logistics, International Logistics, Supply Chain Management

 

 

 

CHAPTER 5: THE SUPPLY CHAIN MANAGEMENT CONCEPT

 

Multiple Choice Questions (correct answers are bolded)

 

  1. An underperforming supply chain is defined as one that exhibits poor service, unproductive assets, or ____.

 

  1. high variable operating costs
  2. outdated information technology
  3. poor communication
  4. too many organizations (companies)

 

  1. The supply chain management concept originated in what discipline?

 

  1. marketing
  2. operations
  3. logistics
  4. production

 

  1. What concept can be viewed as a combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from original producer to ultimate end user or consumer?

 

    1. logistics
    2. supply chain

 

  1. marketing channel
  2. interorganizational coordination

 

  1. Although nearly any organization can be part of a supply chain, supply chain management requires ____.

 

  1. the involvement of third-party logistics companies
  2. the participation of world-class organizations
  3. at least one organization to be a multinational company
  4. companies to adopt an enterprise-to-enterprise point of view

 

  1. The two most prominent supply chain management process frameworks are the Supply Chain Operations Reference (SCOR) Model and the ____.

 

  1. Supply Chain Efficiency (SCE) Model
  2. Process Classification Framework (PCF)
  3. Global Supply Chain Forum (GSCF) Model
  4. Council of Supply Chain Management Professionals (CSCMP) Model

 

  1. Which organizational function is not a focus of the Supply Chain Operations Reference (SCOR) model?

 

  1. marketing
  2. logistics
  3. operations
  4. procurement
  5. all of the above are a focus in the SCOR Model

 

  1. Which of the following is not one of the processes in the Supply Chain Operations Reference (SCOR) model?

 

  1. source
  2. plan
  3. make
  4. enable
  5. all of the above are processes in the SCOR Model

 

  1. The current Global Supply Chain Forum (GSCF) model identifies ____ key processes associated with supply chain management.

 

  1. five
  2. six
  3. seven
  4. eight

 

  1. Contemporary supply chains are increasingly required to be fast and ____.

 

  1. lean
  2. agile
  3. interactive
  4. relevant

 

  1. An organization’s ability to respond to changes in demand with respect to volume and variety refers to ____.

 

  1. responsiveness
  2. leanness
  3. agility
  4. relevancy

 

 

 

  1. Which of the following is not a potential outcome from a supply chain’s failure to be fast and agile?

 

  1. dissatisfied customers
  2. reduced profitability
  3. decreased market share
  4. lower stock price
  5. all of the above are potential outcomes

 

  1. What is a perfect order?

 

  1. simultaneous achievement of relevant customer metrics
  2. an order that arrives on time
  3. an order that arrives undamaged
  4. an order that is easy for the receiver to fill

 

  1. ____ refers to focusing part of one’s supply chain on a timely response to fluctuating customer orders and/or product variety and another part of the supply chain on leveling out the planning requirements to smooth production output.

 

  1. supply chain management
  2. flexibility
  3. responsiveness
  4. leagility

 

  1. What concept refers to the variability in demand orders among supply chain participants?

 

  1. min-max fluctuation
  2. the bullwhip effect
  3. order fluctuation
  4. the boomerang effect

 

  1. Which of the following is not a way to reduce inventory levels?

 

  1. smaller, more frequent orders
  2. use of premium transportation
  3. supply-push replenishment
  4. elimination of slower-moving products
  5. all of the above are ways to reduce inventory levels

 

  1. Which of the following is not an attribute of relational exchanges?

 

  1. trust
  2. commitment
  3. dependence
  4. joint investment
  5. all of the above are attributes of relational exchanges

 

  1. Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition of:

 

  1. third-party logistics
  2. supply chain collaboration
  3. dovetailing
  4. relationship marketing

 

  1. Supply chain collaboration can be classified as transactional, strategic, or ____ in nature.

 

  1. operational
  2. superorganizational
  3. managerial
  4. tactical information sharing

 

  1. ____ collaborations offer the best opportunity for improving supply chain performance.

 

  1. transactional
  2. tactical information sharing
  3. strategic
  4. operational

 

  1. Tailored business relationships between two supply chain members refer to:

 

  1. supply chain partnership
  2. supply chain management
  3. coopetition
  4. tailored logistics

 

  1. Which of the following are not an attribute of supply chain partnerships?

 

  1. mutual trust
  2. increased willingness to share information
  3. buying decisions based on value as opposed to cost or price
  4. compatible goals
  5. all of the above are attributes of supply chain partnerships

 

  1. According to the text, ____has been at the center of the changes taking place that affect the supply chain.

 

  1. economic malaise
  2. logistics
  3. customer power
  4. technology

 

  1. Two key factors, ____ and ____, have sparked much of the technological change affecting supply chains.

 

  1. electronic data interchange; enterprise resource planning
  2. computing power; Internet
  3. Internet, electronic data interchange
  4. computing power; enterprise resource planning

 

  1. The general idea behind ____ is that one company allows a specialist company to provide it with one or more logistics functions.

 

  1. supply chain management
  2. multichannel marketing
  3. third-party logistics
  4. cross-organizational collaboration

 

  1. Which of the following statements is true?

 

  1. third-party logistics companies demand only a few activities from third-party logistics providers
  2. the decision to use third-party logistics can only be strategic in nature
  3. third-party logistics is synonymous with fourth-party logistics
  4. a common cause of third-party logistics failure is unreasonable and unrealistic expectations
  5. all of the above are false

 

  1. What is a fourth-party logistics provider?

 

  1. a company that ensures that various third-party logistics companies are working toward the relevant supply chain goals and objectives
  2. a third-party logistics provider that has achieved ISO 9000 certification
  3. a logistics intermediary that specializes in one logistics activity such as warehousing or transportation
  4. a third-party logistics provider that has been in existence for at least 25 years

 

  1. Which of the following is false?

 

  1. top management commitment is essential if supply chain efforts are to have any chance of success
  2. some companies are uncomfortable with the concept of customer power in supply chains
  3. senior management commitment to supply chain management occurs in one of every two organizations
  4. some companies are hesitant to enter into long-term relationships because such relationships might be perceived as limiting a company’s operational flexibility
  5. all of the above are true

 

  1. ____ combines technology with manual employee effort to identify trends, perform comparisons, and highlight opportunities in supply chain processes, even when large amounts of data are involved.

 

  1. data mining
  2. supply chain analytics
  3. benchmarking
  4. environmental scanning

 

  1. In a (n) ____ approach, all relevant software applications are provided by a single vendor.

 

  1. single integrator
  2. captive customer
  3. customer centric
  4. information outsourcing

 

  1. Which of the following is not a barrier to supply chain management?

 

  1. regulatory and political considerations
  2. lack of top management commitment
  3. reluctance to share, or use, relevant data
  4. incompatible corporate cultures
  5. all of the above are barriers

 

  1. ____ refers to “how we do things around here” and reflects an organization’s vision, values, and strategic plans.

 

  1. supply chain management
  2. organizational behavior
  3. a mission statement
  4. corporate culture

 

  1. Which of the following is not a routine occurrence in global supply chains?

 

  1. documentation errors
  2. incomplete shipments
  3. routing errors
  4. packaging errors
  5. all of the above are routine occurrences

 

  1. Which of the following is not a name/term for a long-term mutually beneficial supply chain agreement?

 

  1. partnerships
  2. third-party arrangements
  3. coopetition
  4. contract logistics
  5. all of the above are names for a long-term mutually beneficial supply chain agreement

 

  1. Which concept refers to where one organization owns multiple participants in the supply chain?

 

  1. supply chain management
  2. vertical integration
  3. horizontal integration
  4. intensive distribution

 

  1. There are three primary methods that organizations can pursue when attempting to integrate their supply chains. Which of the following is not one of them?

 

  1. informal agreements
  2. formal contracts
  3. vertical integration
  4. intensive distribution

 

True-False Questions

 

  1. Research on underperforming supply chains suggests that logistics can be crucial to achieving desired levels of supply chain performance. (True)

 

  1. The supply chain concept originated in the logistics literature. (True)

 

  1. Supply chains are a new concept in the sense that they were first identified in the 1970s and 1980s. (False)

 

  1. Customers are not included as a component of supply chains. (False)

 

  1. Supply chain management requires companies to adopt an enterprise-to-enterprise point of view. (True)

 

  1. The two prominent supply chain management frameworks are the Supply Chain Operations Reference (SCOR) model and the Process Classification Framework (PCF). (False)

 

  1. The Supply Chain Operations Reference (SCOR) model identifies five key processes associate with supply chain management. (False)

 

  1. The Global Supply Chain Forum (GSCF) Model identifies eight relevant processes associated with supply chain management. (True)

 

  1. Because customer needs and wants change relatively quickly, supply chains should be fast and lean. (False)

 

  1. With respect to supply chains, relevancy focuses on an organization’s ability to respond to changes in demand with respect to volume and variety. (False)

 

  1. A perfect order simultaneously achieves relevant customer metrics. (True)

 

  1. Leagility refers to a supply chain that combines the lean and agile paradigms. (True)

 

  1. The boomerang effect refers to variability in demand orders among supply chain members. (False)

 

  1. Supply chain disruptions (e.g., terrorist attacks, natural disasters) have caused some supply chains to reassess their emphasis on inventory reduction. (True)

 

  1. Relational changes cannot be successful without information sharing among various participants. (True)

 

  1. Big-box retailers have been at the center of changes taking place that affect the supply chain. (False)

 

  1. A primary objective of supply chain management is to optimize the performance of the supply chain as a whole. (True)

 

  1. Coopetition refers to cooperative relationships between members of a supply chain to enhance the overall business performance of all parties. (False)

 

  1. Tactical information sharing offers the best opportunity for improving supply chain performance. (False)

 

  1. A willingness to share information and buying decisions based on value rather than cost or price are two characteristics of supply chain partnerships. (True)

 

  1. The Internet has been referred to as the greatest force of commodization known to man, for both goods and services. (True)

 

  1. Enhanced communications across organizations in a supply chain is only dependent on the technological capabilities of the organizations (False)

 

  1. The general idea behind third-party logistics is that one company allows a specialist company to provide it with one or more logistics functions. (True)

 

  1. The decision to use third-party logistics companies can be driven by strategic or tactical considerations. (True)

 

  1. A fourth-party logistics provider is a supply chain facilitator that has achieved ISO 9000 certification. (False)

 

  1. Regulatory considerations represent a bigger obstacle than political considerations to supply chain management. (False)

 

  1. The overall global climate for business has shifted toward allowing more cooperation among firms—which should help supply chain management. (True)

 

  1. Top management is sometimes hesitant to fully commit to supply chain management. (True)

 

  1. Actual senior management commitment to supply chain management occurs in one of every two organizations. (False)

 

  1. One cause of the bullwhip effect is asymmetrical information among supply chain participants. (True)

 

  1. Supply chain analytics combines technology with manual employee effort to identify trends, perform comparisons, and highlight opportunities in supply chain processes, even when large amounts of data are involved. (True)

 

  1. Although customer loyalty programs can provide highly detailed data to companies, there are some who believe that these programs potentially violate a customer’s right to privacy. (True)

 

  1. Today, computer hardware is a larger barrier than computer software to interorganizational collaboration. (False)

 

  1. A best-of-breed approach chooses the best software application for a particular function. (True)

 

  1. Corporate cultures should not be considered when designing a supply chain. (False)

 

  1. Supply chain integration tends to be more challenging in global, as opposed to domestic, supply chains. (True)

 

  1. An individual firm can only be involved in one supply chain at a time. (False)

 

  1. Supply chain agreements should be designed to reward all participants when collaborative ventures are successful and all participants should share the consequences when these ventures are less successful than desired. (True)

 

  1. Horizontal integration refers to where one organization owns multiple participants in a supply chain. (False)

 

  1. Broadly speaking, organizations can pursue three primary methods—vertical integration, formal contracts, informal agreements—when attempting to integrate their supply chains. (True)

 

 

 

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GLOBAL LOGISTICS MANAGEMENT, A Competitive Advantage for the 21st Century, 2nd Edition, 2006, Kent N. Gourdin - Link download free 

INTERNATIONAL LOGISTICS AND SUPPLY MANAGEMENT, Allan Carrol, 2016 - Link download free

Logistics & Supply Chain Management, 4th Edition, 2011, Martin Christopher, Prentice Hall - Link download free

Logistics Management, 2012, David B. Grant, Prentice Hall - Link download free

The Supply Chain Management Casebook, Comprehensive Coverage and Best Practices in SCM, 2013, Chuck Munson Link download free

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Logistics & Supply Chain Management, 5th Edition, 2016, Martin Christopher, Prentice Hall
Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy, A. Michael Knemeyer
Production and Logistics in Meeting, Expositions, Events and Conventions, 2015, George G. Fenich
Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design, 2015, Paul A. Myerson

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The world merchant fleet in 2014 Statistics from Equasis - Link download free
Review of MaRitime Transport, 2015 - Link download free

3. Website and All articles about Logistics, Global Logistics, International Logistics and Supply Chain Management

http://top20mba.com 

4. Case Study Guides

5. Link to power point slides (Free Download)

Contemporary Logistics, 11th Edition, 2015, Paul R. Murphy, A. Michael Knemeyer

Murphy - Link download free

Production and Logistics in Meeting, Expositions, Events and Conventions, 2015, George G. Fenich

Fenich  - Link download free

6. Test Bank - Free download

Murphy 2015 - link

Fenich - link 

Murphy 2016 - link 

 

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2018

Contemporary Logistics, 12th Edition, Paul R. Murphy, 2018
Part I: An Overview of Logistics
1. An Overview of Logistics
2. Logistics and Information Technology
3. Strategic and Financial Logistics
4. Organizational and Managerial Issues in Logistics
Part II: Supply Chain Management
5. The Supply Chain Management Concept
6. Procurement
Part III: Elements of Logistics Systems
7. Demand Management, Ordered Management, and Customer Service
8. Inventory Management
9. Facility Location
10. Warehousing Management
11. Packaging and Materials Handling
12. Transportation
13. Transportation Management
14. International Logistics

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